Why did you decide to opt for NextMinute?
One of the main reason we decided to go with NextMinute was because of the bespoke nature of the system. The support team have tailored our system to match what we were already doing. There has been no need to learn a whole new way of working.
Another reason we went with NextMinute was so that I could keep control of what was happening within the business without countless hours of sitting behind a desk. My team can add their own information from their phones, like timesheets and photos, and I can focus on growing the business.
Finally, NextMinute has allowed me to start to organise the business to allow someone else to come in and help me. Before, we were relying on emails and spreadsheets and it would have been impossible for someone else to come in.
Tell us about how your business worked before NextMinute?
Was there a particular problem NextMinute helped solve for you?
One of our problems was information falling through the cracks when we’re busy! Now, when a client requests something, we can make a note against the job and follow it up when we get back to the office. It’s also improved our accuracy on jobs sites. Not only can the guys accurately record their time but we can store photos against the jobs and then repurpose them for our social media.
I love that I can be on the tools and invoices can still be sent by the office team. Before, we were constantly waiting for each other in order to get anything done.
Has NextMinute helped improve the working relationship with your clients / accountant / staff or team?
Yes, definitely 100%. My relationship with my team has improved as we no longer have to bother each other when chasing for information or timesheets.
NextMinute is only part of the next step in business optimisation. What else are you doing to make your business work better for you?
We are currently building an interactive checklist for our jobs to ensure all of our customers are given the same level of service from our team.